The sign-in credentials you are entering in TripIt could be different from your airline accounts.
- Try signing in to the program's website directly. Example: You can sign-in to a VirginAmerica Elevate account at the Virgin America website
- Update your sign in credentials on the TripIt Point Tracker page.
The airline might be requiring action from you following sign-in.
- Sign in to the program's website directly.
- Follow any instructions given to you after signing in (updating your account, closing a promotional page, etc.).
- Verify that the error is cleared on the TripIt Point Tracker page.
Updated: Sep 15, 2016