Teams: Update billing, receipts, contact info

TripIt for Teams billing information, receipts, and support contact information are available on our website.

Update your billing information:

To keep your TripIt for Teams subscription active make sure your credit card information is up-to-date on the Billing Info page within your account. (Only the subscription owner can access billing info.)

To access this area, first sign in to TripIt on our website and then open the Teams tab.  Select Billing Info at the top of the page.  On the Billing information page you can adjust your current information (expiration date, postal code, etc.) or change your credit card by clicking on the Use a Different Card button.

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Receipt (view / print):

You can view your transaction history and print receipts / invoices for each transaction on the Billing Info page of  your account.  

To access this area, first sign into the TripIt website,  then, in the upper-right corner, click the arrow next to your user name and select Settings.  On the left side of the page, click Billing Info.  Click on the Billing history link to view your transactions, then click Print Receipt for a printer-friendly view of the transaction.

Questions on your charges:

If you have an account pricing or billing/credit card charge question on your TripIt for Teams subscription there are two ways you can contact us.

1. Provide us your question and information on our Contact Support form.

If you use your email address associated with your TripIt for Teams account your ticket will automatically be escalated to our prioritized support queue.  We will make every effort to respond to you within one business day.

2. Leave us a message at 415.684.7258.

The message you receive after calling this number will prompt you to provide your email address and your question (the email address is the only way we can look up your account information.).  Your information will be converted to a support ticket and placed in our highest priority queue.   As with TripIt for Teams billing email submissions, we will make every effort to respond to you within one business day.

Updated: Jul 25, 2017

Have more questions? Contact Support