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Combine / Merge accounts

Lisa Silveria
posted this on December 15, 2009 09:57 AM

Updated: Aug 7, 2013

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You can merge multiple TripIt accounts into one (and carry over all travel and account information).

If you have created multiple TripIt accounts (when you forward a travel confirmation email to plans@tripit.com or receive a TripIt connection request on an email address that isn't associated with your current TripIt account, we will pre-register a new account for that email address) you can easily merge all data from both accounts into one single account.

 

Just follow these steps:

1. Add all of your work and personal email addresses to your account on the 'Email settings' page.

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2. If any of these email addresses are linked to another account, we will help you merge your accounts.

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OR

If you already are sure you have more than one account, just click on 'Have a different account that you'd like to merge with this one?' on the About you page.

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Tips!

Password Problems:

  • Please note each account has it's own password. If at any point you are having trouble merging your accounts due to a password issue you can request your password be reset from the main sign in page.  Just click on the 'help me sign in' link located under the password field and specify the email address for the account you can't access. You will then receive an email from support@tripit.com with instructions on resetting your password. 

 Primary Email Address:

  • If you'd like to change your primary email address for the merged account, go to 'Email settings' on your profile page and select the desired email address from the dropdown. Be sure to click the 'save' button at the bottom of the page.

Adding Additional Email Addresses:

  • You can add additional email addresses, at any time, on the ‘About you’ page directly above the ‘Have a
    different account that you’d like to merge with this one?’ link. 

Unmerge an Account

Sorry to say that it is not possible to unmerge (reverse a merge) an account. If you wish to have a separate account for one or more of the email addresses associated with your current account your best option is to delete those addresses and then open a new account with them. To transfer any trip data you can share (http://help.tripit.com/entries/90975) those trips with the new accounts.

You can remove email addresses on the 'About you' page of your account profile (accessed from our main site - www.tripit.com). Please see our help page on this topic: http://help.tripit.com/entries/89097.

 
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